Client Care Information
Set out below is the information required by the Rules of Conduct and Client Care for Lawyers of the New Zealand Law Society ("Law Society").
Cooper Campbell Law will only deduct fees once a bill of costs (tax invoice) has been provided to the client. The basis on which fees will be charged is set out in our letter of engagement. The timing of payment of our fees is set out in our Standard Terms of Engagement.
We may deduct from any funds held on your behalf in our trust account any fees, expenses or disbursements for which Cooper Campbell Law has provided an invoice.
2. Professional indemnity insurance
Cooper Campbell law holds appropriate professional indemnity insurance that meets or exceeds the minimum standards specified by the New Zealand Law Society. We will provide you with particulars of the minimum standards upon request.
3. Lawyers’ fidelity fund
The Law Society looks after the Lawyers' Fidelity Fund which provides clients of lawyers with protection against pecuniary loss arising from theft by lawyers. The maximum amount payable by the Fidelity Fund by way of compensation to an individual claimant is $100,000. Except in some specified circumstances located in the Lawyers and Conveyancers Act 2006, the Fidelity Fund does not cover a client for any investment losses relating to money that a lawyer is instructed by the client to invest on behalf of the client.
We have a procedure for handling any complaints by clients that allows for quick resolution of the complaint and to ensure it is dealt with fairly. If you have a complaint about our services or fees, you may refer your complaint to the person in our firm who has overall responsibility for your work.
If you prefer not to refer your complaint to that person, or you are not satisfied with that person’s response to your complaint, you may refer your complaint to any partner of the firm. They may be contacted:
- by letter;
- by email; or
- by telephoning them at 06 368 6157.
5. Persons responsible for the work
The names of the person or persons who will provide the services or have the overall responsibility for the services we provide for you are set out in the engagement letter (and accompanying information sheet) you will receive shortly after instructing us to act on your behalf.
6. Client care and service
Whatever legal services your lawyer or employee of Cooper Campbell Law is providing, he or she must:
- act competently, in a timely way, and in accordance with instructions received and arrangements made
- protect and promote your interests and act for you free from compromising influences or loyalties
- discuss with you your objectives and how they should best be achieved
- provide you with information about the work to be done, who will do it and the way the services will be provided
- charge you a fee that is fair and reasonable and let you know how and when you will be billed
- give you clear information and advice
- protect your privacy and ensure appropriate confidentiality
- treat you fairly, respectfully and without discrimination
- keep you informed about the work being done and advise you when it is completed
- let you know how to make a complaint and deal with any complaint promptly and fairly.
The obligations lawyers owe to clients are described in the Rules of Conduct and Client Care for Lawyers. Those obligations are subject to other overriding duties, including duties to the courts and to the justice system. If you have any questions, please visit www.lawsociety.org.nz or call 0800 261 801.
7. Limitations on liability
The limitations on the extent of our liability and our obligations to you are set out in our engagement letter and accompanying information sheet.